Customer Service - Europcar Asia Pacific

At Europcar we strive to provide you with the best possible customer service to answer any questions you may have.

What do I do if I have a question or query?

Answers to most questions concerning Europcar’s car hire services can be found on this website, at the following pages:

• Frequently Asked Questions India
• Frequently Asked Questions Thailand
• Frequently Asked Questions Australia
• Frequently Asked Questions New Zealand
• Frequently Asked Questions Philippines
• Rental Terms and Conditions India
• Rental Terms and Conditions Australia & New Zealand
• Rental Terms and Conditions Thailand
• Rental Terms and Conditions Philippines

It also helps to check the documentation provided to you at the time of reservation (Rental Confirmation) and vehicle collection (Rental Agreement).

For any specific information queries about your rental, please in the first instance contact the Europcar car hire location or depot where your rental car was booked for collection. Their contact details are listed on your Rental Agreement.

If your question or query cannot be resolved at the branch please address your concerns to our Head Office.

Our dedicated customer service staff can then work with you directly to a satisfactory conclusion.

Australia, New Zealand & India

Please email info@europcar.com.au to contact our customer service team.

Thailand

Please email info@europcar.co.th to contact our customer service team.

Philippines

Please email customerservice@europcar.com.ph to contact our customer service team