Rental Car Information Thailand - Frequently Asked Questions

Below are some answers to renters' most commonly asked questions. Please check both this page and our Rental Terms & Conditions for the most up to date information about our service.

Car Hire Frequently Asked Questions

GENERAL

What types of rental cars and vehicles does Europcar offer?

Europcar's large diverse fleet has a model to suit your requirements. Each region has its own specialised vehicle range.

In Thailand, we have passenger cars including economy, intermediate and full size classes, plus people movers / minivans for those travelling with a group. For a touring holiday or something special, we offer premium vehicles with or without chauffeur service.

How can I access cheap, discount or budget car hire rates?

There are many ways to save money on cheaper car rentals with Europcar. Online bookings offer a discount and employees of our business clients are also offered special rates.

Where can I find the nearest Europcar location?

Europcar Thailand currently services Bangkok city and Bangkok Airport, however, more branches in prime locations will be opened over the next 12 to 18 months to provide nationwide coverage.

Please visit our Car Rental Locations page for information on specific branches.

Does Europcar offer long-term rentals?

Yes, we offer long term car rental for corporate / business clients and members. To enquire about long-term rentals, please email info@europcar.co.th

Do you hire baby seats as well as vehicles?

Yes we do hire baby seats. These are available upon advance reservation.
Baby seats cost 214 Thai Baht including VAT per day.

What age do I have to be to rent a car or commercial vehicle?

For both chauffeur service and self drive rentals the minimum age for rental bookings is 23. For self drive rentals, the rental agreement must be signed by the main driver and any additional drivers. All drivers must be 23 years of age and above.

What are Europcar's Rental Terms and Conditions?

Please Click Here for a copy of Europcar's Rental Terms & Conditions in Thailand.

What methods of payment do Europcar accept?

Europcar Thailand accepts major Credit Cards including Visa, Mastercard, American Express, JCB, and Diners Card. Europcar Thailand does not accept debit cards, cheques or cash.

At the time of vehicle collection there must be sufficient funds available on the nominated credit card to cover all applicable rental charges. When collecting the vehicle the credit card holder needs to be present. Typically, the main renter (driver) should also be the credit card holder. Should this not be the case however, the credit card holder must complete a Letter of Authority in person at any branch location prior to or on the day of picking up the vehicle. For more information on this procedure, please contact our reservation centre on +66 2 696 8240.

How many free kilometres per day with my rental car or commercial vehicle?

All vehicles for both self drive and chauffeur drive rentals come with unlimited mileage.

Can I tow using a Europcar Vehicle?

No, nothing can be towed using our vehicles.

What happens if I return the vehicle late?

If a car is returned up to 3 hours late a third of the rental will be charged per hour. If it is returned greater than 3 hours late a full days rental is applied.

Can anyone other than myself drive the car?

Yes, as long as the other driver(s) name(s) appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection as well as sign the Rental Agreement.

Every additional driver is charged an additional driver fee of 214 Thai Baht inclusive of 7% VAT per day.

Can I extend the car rental duration?

Extending the car rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and there will be extra payment required.

For self drive rentals, can I return the rental vehicle outside the location operating hours?

No, at this stage this service is not offered.

For self drive rentals, do I need to check the condition of the vehicle prior to leaving the keys at the counter?

Yes, and if you find any new damages (not listed on the vehicle statement provided at time of pick up) please inform the Europcar employee for a joint review of the vehicle condition.

Does Europcar offer one-way self drive car rentals?

No, at present we do not offer one-way car rentals, but this service will be available in future.

Do I need to have an International Drivers Licence for self drive rentals?

The requirements in Thailand require you to have either a full Thai driving licence, or an international driving licence. Your home country driver's licence is also accepted providing that you have an English translation. Please note that foreign nationals are required to carry their passports at all times.

If I lock my keys in the vehicle am I covered by Road Side Assistance?

Yes. For further information about our Roadside assistance service, please contact us on +66 (0) 2305 8411

Does Europcar charge cancellation Fees?

Europcar reserves the right to charge a cancellation fee which may vary from location to location.

What can I do if I do not have a credit card in my name?

You can use another person's Credit Card to pay for your rental, but only if the actual credit card holder has completed a Letter of Authority in person at any branch location prior to or on the day of vehicle pickup.

Where can I not drive the rental vehicle?

For information on restrictions, please refer to Rental Terms & Conditions.

If I return my vehicle and am due a refund, when will I receive the money?

Any refunds due to a customer where the rental was paid for by credit card will be processed within five working days after the rental has been closed.

What do I do if I haven't received the refund I am due?

Please contact the location where you returned the vehicle and they will follow up any queries you have.

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DAMAGE AND OPTIONAL COVERAGE

In the event of an accident what am I liable to pay?

Europcar offers several liability reduction packages to protect you from high costs in the event of an accident.

For chauffeur drive rentals, the hire rates include liability reduction, meaning you will not incur any additional costs for any new damage to the vehicle.

For self drive rentals, the following costs are applicable:

For vehicle classes EDAR, CDAR and IDAR, our Loss Damage Waiver costs 214 Baht incl VAT per day. This reduces your liability from 5,000 Thai Baht to zero.

For vehicle classes IFAR, FDAR, SVAR, FVAR, PDAR, PVAR and PFAR, our Loss Damage Waiver costs 321 Baht incl VAT per day. This reduces your liability from 30,000 Thai Baht to zero.

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ONLINE RESERVATION SERVICE

Can I check car hire rates without making a reservation?

You may request a car hire quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process stopping at the page entitled “Rates” to see your car hire quote. If you wish to make a reservation at this time and with these details simply continue by pressing the "Book Now" Button.

How does Europcar protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

How will I know my car hire reservation is confirmed?

At the end of the car hire reservation process you will receive a "Reservation Confirmation" page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation.

Is it possible to cancel or modify my car hire reservation once it is confirmed?

Yes it is. Go to the Edit my Booking page under the Quotes and Bookings menu and enter in your Reservation Confirmation Number and Email Address used to make your booking. This will bring up your existing booking and will have the option to edit or cancel.

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