A. Rental Requirements:
1. Driver's License:
Renter must possess and carry a valid driver’s license, which must have been held at least 2 years. Student driving permit is not allowed
Foreign driver must have a driver's license written in English in order to drive in the Philippines or an International Driving Permit (IDP). An International Driving Permit (IDP) is valid only when accompanied with renters local driver’s license. A Foreign driver’s license is valid for a maximum of 90 days from the date of arrival in the Philippines. If foreign driver has no International Driving Permit (IDO) or his driver license is not written in English, foreign driver needs to get official translation at consulate/embassy.
2. Identification Cards:
- Passport (Mandatory for Foreigner)
- Two (2) Major Philippines Government National I.D. (For Locals, in absence of Passport)
3. Mode of Payments:
- Cash Payment
- Bank Transfer/ Bank Deposit
- Credit Card
B. Basic Rental Terms and Condition
All prices are inclusive of tax.
The minimum age is 25 and maximum age is 60 for all vehicle class. A Young Driver Fee will apply for each driver between the ages of 21 and 24 at ₱500.00 per day, including tax. A Senior Driver Fee will apply for each driver aged 61 to 75 at ₱500.00 per day, including tax. Driver over 75 is not allowed to drive.
Maximum charge for Young or Senior Driver's fee is 15 Days or ₱ 7,500.00 per rental
3. Additional Driver:
Additional Driver is available at ₱500.00 per day, including any applicable taxes. Up to two (2) Additional Drivers are allowed per Rental. Unauthorised drivers are prohibited from driving the rental car. Protection Packages shall not cover any Unauthorized Driver/s. The additional driver must be present at time of pickup and must fulfil the same age/criteria as the principle driver. The additional driver is required to present the required Identification Cars such as Passport and valid Driver's License.
4. Security Deposit:
A fixed deposit amount of ₱ 10,000.00 must be settled when you pick up the vehicle. Cash, Debit or Credit Card Deposit is accepted.
The cash Deposit will be returned immediately during the day and time your vehicle is returned to our rental station. For Credit Card deposits, it will be deducted outright. Credit card pre-authorization is not available. A credit card deposit refund may take 2-3 weeks to process. Posting or reflection of the amount to the cardholder's account varies per issuing bank and may take up to 90 Days. To expedite the posting or reflection of the amount, we advise you to contact your card issuing bank and send a copy of our refund confirmation provided by our acquiring bank. Due to fluctuating foreign exchange rates and other possible banking charges, we cannot be held responsible for any difference between the amount paid or deposited amount and the amount refunded. Any applicable additional charges will be deducted from the security deposit. Any remainder shall be refunded. Any charges over and above the security deposit shall be settled directly to the renting station at the end of the rental. If you refuse to pay the required deposit amount, it will disqualify you from renting a car.
5. Insurance/ Protection Packages Policy:
Europcar offers Protection Packages such as Basic Protection, Medium and Premium. Your rate is inclusive of Basic Protection also known as Basic Collision Damage Waiver (CDW) and Basic Theft Waiver (THW). Basic Protection limits your liability up to excess amount. If during the quotation process you have stated “I live in United States of America” or “I live in Canada”, the rates you will receive are exclusive of Collision Damage Waiver (CDW) and Theft Waiver (THW). For US and CANADA Resident, you may already be covered of Basic Protections so we did not include it in the rental price. Please bring proof of your basic protections and USA or CANADA Residency to the rental stations. If you do need a basic protections you can purchase it to us and avoid paying for damage to your vehicle with no additional out of pocket expense & no increase to your personal policy due to an incident. Medium Protection reduces your financial liability in case of damage to the vehicle as a result of collision, theft or attempted theft. It also protects you in the event of damage to the windscreen, headlights or tires. Premium Protections waives your financial liability (Zero Excess) in case of damage to the vehicle, windscreen, mirrors, headlights and/or tyres as a result of collision, theft or attempted theft of the rented vehicle.
Personal Accident Insurance (PAI)
By purchasing Medium or Premium Protection, you are also covered by Personal Accident Insurance (PAI) - Medical and Death benefits for bodily injury resulting from vehicle accident. Your are covered of accidental death benefits up to ₱ 200,000.00 per person based on your vehicle seating capacity and medical/hospital reimbursement up to ₱ 20,000.00 per person based on your vehicle seating capacity.
Compulsory Third Party Liability (CTPL)
By purchasing any Europcar Protection Package, your rented vehicle is covered of compulsory third party liability insurance. You are covered up to ₱100,000.00 Third Party Death Claim Accident, Excess Third Party Bodily Injury up to ₱450,000 medical / hospital reimbursement per accident, and Property Damage up to ₱ 500,000.00 per accident.
6. Excess for Damage, Theft, Loss or Total Wreck
Excess fees shall apply regardless of fault.
For Economy (Toyota Vios or Similar) - ₱ 10,000.00, for Compact (Toyota Altis or Similar) - ₱ 15,000.00, for Intermediate-Van(Toyota Innova or Similar) - ₱ 20,000.00, for Executive Sedan (Toyota Camry or Similar) - ₱ 30,000.00 , for Luxury Van (Toyota Super Grandia or Similar) - ₱ 30,000.00 , & for Pick-Up (Toyota Hi-Lux or Similar)- ₱ 30,000.00.
Loss/ Theft/Total Wreck Excess:
For Economy(Toyota Vios or Similar) - ₱ 40,000.00, for Compact (Toyota Altis or Similar) - ₱50,000.00, for Intermediate-Van (Toyota Innova or Similar) - ₱60,000.00, for Executive Sedan (Toyota Camry or Similar) - ₱80,000.00, for Luxury Van (Toyota Super Grandia or Similar) - ₱80,000.00 , & for Pick-Up (Toyota Hi-Lux or Similar)- ₱80,000.00
7. Fuel Policy:
Fuel Policy is full tank to full tank. Any tanks that are not full at the time of rental end shall be calculated accordingly with a 10% refueling fee. In any case that incorrect fuel is loaded in the tank (i.e. diesel to gas tank; or gas to diesel tank), you will be responsible for all the expenses incurred for draining the tank and repair of any damages to the vehicle or costs to restore it to the condition in which it was released.
8. Credit Card Policy:
All major Credit Cards (VISA, MASTERCARD and AMEX) are accepted Nationwide. For all 'pre-pay online' bookings, the person in whose name the vehicle is booked MUST be the person whose credit/debit card is used. This card must be presented on arrival. If you made your booking with a debit card, you will need to present the debit card and one or more credit cards (depending on the vehicle class) when picking-up the vehicle. At the time of rental there must be sufficient credit on your card to cover all charges including the excess/deductible amount. In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card to cover the rental fee or the deposit amount or the credit card is not in the lead driver's name, we may refuse to release the vehicle.
9. Domestic One Way Rental:
Domestic One way rentals are permitted between SELECT STATIONS ONLY. The cost is between ₱3,000.00 and ₱10,000.00. If you enter a different return location to the pickup location, the one way rental fee will be included in the price displayed to you. The rental station must be advised of one-way rentals at the time of reservation or the start of the rental. In case the vehicle is returned in an unauthorized location, you will be charged a penalty amounting to ₱50,000.00
10. Inter-island Trip:
No Inter-Island Trip is allowed & the vehicle is not allowed to be driven outside the Philippines. It is not allowed to travels to areas where roads are not passable for cars or vans, especially flooded and lahar areas; and to inter-island trips; or shipment of vehicle via ferry or airplane. In the event you violated this condition, it may invalidate any insurance coverage and you shall pay for a penalty amounting to ₱50,000.00 and the vehicle is subject for repossession.
11. Grace Period:
You are allowed of a 30 minute period of grace provided that the vehicle is returned within hours of operation, exceeding this will pay an extra day charge directly at the local rate.
We do not issue refunds for unused days or for charges paid directly on arrival in the event of the vehicle returning earlier than booked.
13. Return Location:
You agrees to return the vehicle at our authorized and pre-approved locations only. In the event that you return the vehicle at somewhere other than the authorized and pre-approved locations, you will pay a penalty amounting to ₱50,000.00.
14. Cleaning Fee:
If the returned vehicle is deemed to be in need of deep cleaning due to excess spoilage, pet hairs, smoke odor, smoke residue, etc. a minimum cleaning fee of ₱1,500.00 will be charged to you. If necessary cleaning incurs downtime or extraordinary measure, additional fees will be charged to you.
15. Loss Keys and Locking:
You are liable for any charges directly related to lock out of the rental car or loss of its key(s). The actual amount for key(s) replacement will be charged to you plus the administration fee. For locking out of the rental, you will pay a calculated amount depending on the location of the vehicle (Rescue Fee).
16.Extra Equipment & Safety Tools:
You are responsible to pay the replacement cost in case of loss or damage to extra equipment such as GPS, Child Seats, Wi-Fi Device, etc. and safety tools such as fire extinguisher, umbrella, EWD, etc.
17. Cancellation Policy:
Cancellation with more than 48 hours notice will be free of charge. Cancellation of less than 48 hours will be charged amounting to 50 EUR or equivalent in the Philippines currency (or the whole price of rental if the value is lower)
18. No Show Policy:
No Show fee is 95 EUR or equivalent in Philippines currency, charged in case of "No Show” (or the whole price of rental if the value is lower).
Renter will also be considered a "NO SHOW" under the following:
- When Renter did not provide his flight details and the Renter does not arrive at the appointed date and time (late)
Pre-paid or Partial Pre-paid: Europcar will hold customer vehicle until the station closes, at no extra charge.
Post-paid: Europcar guarantee to hold customer vehicle for one (1) hour only after the due pick up time, unless flight details were provided
19. Renter will also be considered a "TURN DOWN" under the following:
- Renter does not have a complete documents required for renting a car ( no passport, invalid driver's license)
- Renter is not eligible to rent a car (too young, etc.)
- Renter does not have enough cash or credit to cover the rental payment and security deposit
- Renter does not want to pay the security deposit
- Renter does not agree with the rental process, and terms and conditions
20. Car Category:
Reservations and confirmation are for car category only, never for a specific make or model. Europcar Philippines maintain fleets with many different makes and models of similar size and configuration. Europcar Philippines reserves the right to provide similar or higher category cars to the customer than originally booked and paid for.
21. Traffic Fines:
Speeding, parking and other endorsements/fines are responsibility of the hirer in full. We accept no responsibility for any fine or payment. You are obliged to inform us of any fines or parking tickets issued while the vehicle is being rented. In case we receive a fine that was not settled when issued, the total cost of the fine, plus an administration fee will be charged to the main driver’s credit card.
If on arrival you feel that the car you have booked is not suitable for your requirements, we will be happy to provide a larger vehicle if available. Upgrade charges are payable on arrival at the local daily rate.
23. Unified Vehicular Volume Reduction Program:
Metro Manila and other areas such as Baguio City, Cabanatuan, Cavite and Dagupan implements the Unified Vehicular Volume Reduction Program (UVVRP) or Number Coding Scheme. It is strictly imposed in most cities in the areas from 7AM until 7PM wherein vehicles with plates ending with a particular digit is banned on the road on given days (1 or 2 Mondays, 3 or 4 Tuesdays, 5 or 6 Wednesdays, 7 or 8 Thursdays, 9 or 0 Fridays). We advise you to plan your travel ahead of time and contact the renting station prior to your arrival and advise your travel plan. In case you will request for a number coding vehicle replacement, you must arrange this ahead of time or during the booking process. Additional fee may be charged. For more information about the number coding and vehicle replacement arrangement, please contact us directly at firstname.lastname@example.org
24. General Information:
A copy of the Europcar Philippines Standard (Retail) Terms and Condition will be attached to your confirmation email (if you are booking online or via our Reservation Center) or, if you haven’t pre-booked online or by phone, you will receive a copy when you collect your vehicle or when it is delivered to you (whichever applies). The Europcar Philippines Standard (Retail) Terms and Condition should be read in conjunction with the supplementary information that is provided herein.
25. Philippine Laws:
When and where applicable, Philippine Laws and Regulations shall supersede any and all arrangements made for reservations with Europcar Philippines, Europcar in the renter's home/originating country or any of its authorized bookers or booking channels. If any reservations have been prepaid (in part or in full), Europcar Philippines shall not be liable to refund or reimburse any unused portion of the paid rental. You must claim any refunds directly with the booking party or website where you have made reservation and payment.