A. Rental Requirements:
1. Driver's License
Customer must possess and carry a valid driver’s license, which must have been held at least 2 years. Student permit is not allowed
Foreign driver must have a driver's license written in English in order to drive in the Philippines or an International Driving Permit (IDP). An International Driving Permit (IDP) is valid only when accompanied with renters local driver’s license. A Foreign driver’s license is valid for a maximum of 90 days from the date of arrival in the Philippines. If foreign driver has no International Driving Permit (IDO) or his driver license is not written in English, foreign driver needs to get official translation at consulate/embassy.
2. Passport (Mandatory for Foreigner)
3. Two(2) Philippines Government National I.D. (For Locals, in absence of Passport)
4. Credit Card
VISA and MASTERCARD are accepted Nationwide. AMEX and DINNERS CLUB are available at SELECT location only. Please check with the Station or Reservations prior to arrival
B. Basic Rental Terms and Condition
All prices are inclusive of 12% TAX
The minimum age is 25 and maximum age is 60 for all vehicle class. A Young Driver Fee will apply for each driver between the ages of 21 and 24 at ₱ 500.00 per day, including tax. A Senior Driver Fee will apply for each driver aged 61 to 75 at ₱ 500.00 per day, including tax. Driver over 75 is not allowed to drive.
3. Additional Driver:
Additional Driver is available at ₱ 500.00 per day, including any applicable taxes. Up to two (2) Additional Drivers are allowed per Rental. Unauthorised drivers are prohibited from driving the rental car. Protection Packages shall not cover any Unauthorized Driver/s. The additional driver must be present at time of pickup and must fulfil the same age and licence criteria as the principal driver.
4. Security Deposit:
A flat deposit amount of ₱ 10,000.00 must be settled when you pick up the vehicle. Any applicable additional charges will be deducted from the security deposit. Any remainder shall be returned. Any charges over and above the security deposit shall be settled directly to the renting station at the end of the rental.
5. Fuel Policy:
Fuel Policy is full tank to full tank. Any tanks that are not full at the time of rental end shall be calculated accordingly with a 10% refueling fee. In any case that incorrect fuel is loaded in the tank (i.e. diesel to gas tank; or gas to diesel tank), you will be responsible for all the expenses incurred for draining the tank and repair of any damages to the vehicle or costs to restore it to the condition in which it was released.
6. Credit Card Policy:
VISA and MASTERCARD are accepted Nationwide. AMEX and DINNERS CLUB are available at SELECT location only. Please check with the Station or Reservations prior to arrival. For all 'pre-pay online' bookings, the person in whose name the vehicle is booked MUST be the person whose credit/debit card is used. This card must be presented on arrival. If you made your booking with a debit card, you will need to present the debit card and one or more credit cards (depending on the vehicle class) when picking-up the vehicle. At the time of rental there must be sufficient credit on your card to cover all charges including the excess/deductible amount. In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, we may refuse to release the vehicle. You are required to leave a security deposit via credit card. The deposit will be returned after the rental, as long as all conditions have been met. Due to fluctuating foreign exchange rates and other possible banking charges, we cannot be held responsible for any difference between the amount paid and the amount refunded.
7. One Way Rental:
Domestic One way rentals are permitted between SELECT STATIONS ONLY. The cost is between ₱ 2,000.00 and ₱ 5,000.00. If you enter a different return location to the pickup location, the one way rental fee will be included in the price displayed to you. The rental station must be advised of one-way rentals at the time of reservation or the start of the rental. In case the vehicle is returned in an unauthorized location, you will be charged a penalty amounting to ₱ 50,000.00
8. Inter-island Trip:
No Inter-Island Trip is allowed & the vehicle is not allowed to be driven outside the Philippines. It is not allowed to travels to areas where roads are not passable for cars or vans, especially flooded and lahar areas; and to inter-island trips; or shipment of vehicle via ferry or airplane. In the event you violated this condition, it may invalidate any insurance coverage and you shall pay for a penalty amounting to ₱ 50,000.00 and the vehicle is subject for repossession.
9. Grace Period:
You are allowed of a 30 minute period of grace provided that the vehicle is returned within hours of operation, exceeding this will pay an extra day charge directly at the local rate.
We do not issue refunds for unused days or for charges paid directly on arrival in the event of the vehicle returning earlier than booked.
11. Return Location:
You agrees to return the vehicle at our authorized and pre-approved locations only. In the event that you return the vehicle at somewhere other than the authorized and pre-approved locations, you will pay a penalty amounting to ₱ 50,000.00.
12. Cleaning Fee:
If the returned vehicle is deemed by EUROPCAR to be in need of deep cleaning due to excess spoilage, pet hairs, smoke odor, smoke residue, etc. a minimum cleaning fee of ₱ 1,500.00 will be charged to you. If necessary cleaning incurs downtime or extraordinary measure, additional fees will be charged to you.
13. Loss Keys and Locking:
You are liable for any charges directly related to lock out of the rental car or loss of its key(s). The actual amount for key(s) replacement will be charged to you plus the administration fee. For locking out of the rental, you will pay a calculated amount depending on the location of the vehicle (Rescue Fee).
14.Extra Equipment & Safety Tools:
You are responsible to pay the replacement cost in case of loss or damage to extra equipment such as GPS, Child Seats, Wi-Fi Device, etc. and safety tools such as fire extinguisher, umbrella, EWD, etc.
15. Cancellation Policy:
Cancellation fees (for prepaid rates only)- More than 48 hours’ notice will be free of charge. Less than 48 hours will up to 50 EUR or equivalent in Philippine currency (or the whole price of rental if value is lower)
16. No Show and Waiting Policy:
No Show fees (for prepaid and pay-on-arrival rates)- 95 EUR or equivalent in Philippine currency, charged in case of "No Show” (or the whole price of rental if value is lower)
Pre-paid or Partial Pre-paid: Europcar will hold customer vehicle until the station closes, at no extra charge.
Post-paid: Europcar guarantee to hold customer vehicle for one (1) hour only after the due pick up time
17. Car Category:
Reservations and confirmation are for car category only, never for a specific make or model. Europcar Philippines maintain fleets with many different makes and models of similar size and configuration. Europcar Philippines reserves the right to provide similar or higher category cars to the customer than originally booked and paid for.
18. Traffic Fines:
Speeding, parking and other endorsements/fines are responsibility of the hirer in full. We accept no responsibility for any fine or payment. You are obliged to inform us of any fines or parking tickets issued while the vehicle is being rented. In case we receive a fine that was not settled when issued, the total cost of the fine, plus an administration fee will be charged to the main driver’s credit card.
If on arrival you feel that the car you have booked is not suitable for your requirements, we will be happy to provide a larger vehicle if available. Upgrade charges are payable on arrival at the local daily rate.
20. Unified Vehicular Volume Reduction Program:
Metro Manila and other areas such as Baguio City, Cabanatuan, Cavite and Dagupan implements the Unified Vehicular Volume Reduction Program (UVVRP) or Number Coding Scheme. It is strictly imposed in most cities in the areas from 7AM until 7PM wherein vehicles with plates ending with a particular digit is banned on the road on given days (1 or 2 Mondays, 3 or 4 Tuesdays, 5 or 6 Wednesdays, 7 or 8 Thursdays, 9 or 0 Fridays). In case you will request for a number coding vehicle replacement, you must arrange it during the pick-up of the vehicle.